Enabling Continuous Quality upgrade by adapting industries best practices
We’re committed to safety in the food we serve, the places where we work, and in our daily operations.
With a systematic, certified occupational health and safety management system, SLP create the basis for more efficient and productive work processes and make sure that it’s employees are motivated and productive.
Quality & Safety
Safety at SLP
At SLP, we are committed to following the best industry practices, and ensuring that we offer healthy, hygienic, and top quality food services to our clients.
Rooted in service, we do great things for our people, our partners, our communities, and our planet. It’s also our responsibility to deliver those experiences safely, so we strive to maintain the highest levels of safety for our own people, our customers and our clients.
Through our Safety Assurance in Food and Environments (SAFE) policy and management system, we make safety a priority in everything we do. We employ sound practices, rigorous training and processes, and high, consistent standards to meet our safety commitments.
At a minimum, we comply with every food, environmental and workplace safety regulation that governs our business. Beyond that, we work hard to create a safety culture where all employees can stop any situation in which they feel unsafe. And we’re constantly improving our safety programs so that we can continue to create safer environments today and in the future.
Food & Safety
Food & Safety constitutes a vital aspect of our functionalities at Quess Food Services. We have devised, documented, and implemented a truly comprehensive food safety management system. This stems from our unwavering commitment to the following tenets:
- Continually improve product quality and customer confidence
- Meet all statutory and regulatory requirements
- Provide a congenial environment for employee involvement, motivation, and learning
- Exceed customer expectations through good manufacturing practices and standardized processes
Health & Safety
At SLP, we are committed to ensuring the health and safety of our employees by adhering to well defined protocols and by providing:
- Appropriate uniforms and aprons at work
- Safety gear such as gumboots, heat resistant gloves, gloves for chemical usage, face masks, and waterproof aprons
- Training sessions on usage of equipment and chemicals, and handling emergencies
- Adequate first aid kit at work
Ingredients Quality
- Procure ingredients only from Sales Tax registered vendors
- Only use branded products and partner with renowned suppliers
- Monitor inbound raw materials for quality at the point of receipt
- Perform expiry checks and reject expired items
- Examine perishables for quality based on brand and quality specifications
- Maintain inventory of received raw materials
- Strict adherence to FIFO to avoid unnecessary levels of inventory
- Inspect raw materials before using them
- Random sampling to monitor the quality of cooked items
Quality Management
At Quess, we have put in place a holistic Quality Management System that conforms to globally recogniszed quality & and food safety standards. This includes various procedures, processes, and protocols that are crucial to ensure effective planning and execution of tasks across all facets of operations.
- Set up measurable objectives and review them regularly
- Create a HACCP plan & control measure analysis
- Establish and monitor timing and temperature control across operations
- Conduct timely internal audits for improvement in FSMS
- Audit of compliance & standard requirements by the QHSE team
TRACEABILITY
SLP maintains supplier and process traceability by carrying out the following steps:
All packages and food entering the premises are traced to the supplier.
Products manufactured are traced back to the primary ingredient and raw materials.
The team verifies and validates the efficacy and suitability of the food safety management system.
The system is validated before implementation and during the failure of control measures.
The Food Safety team follows a well-drafted plan to verify and validate the effectiveness and suitability of systems such as SOP, SSOP, HACCP plan and GMPs. These systems are validated prior to implementation and incorporate relevant checks & balances.
Certification means business.
Transparency, trust, and food safety are key arguments in food and hospitality industries
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Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.